Cancellation Policy

Aarogya India believes in helping its customers as far as possible and therefore, has a liberal Cancellation Policy. Under this policy, cancellations will be considered only if the shipment has not been dispatched for the order placed with us via our website i.e. lm25aarogyaindia.com (“Website”). Once the shipment has been dispatched, it cannot be cancelled. If we suspect any fraudulent transaction or a transaction that defies the terms and conditions of using the Website, we at our sole discretion could cancel such orders with/ without providing any notification to you.

Cancellation before shipment

If the order or the product that you want has not yet been shipped, you can write to our customer support on info@aarogyaindia.com or call us on 0120 - 4255713 (Monday to Sunday), 9 AM to 9 PM for cancelling your order.

In such cases, the order will be cancelled and the money will be refunded to you within 2 - 5 days, after the cancellation request is processed.

Please note that once your order has been dispatched from our warehouse, your order cannot be cancelled.

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 2 – 5 business days after receiving your cancellation request.

• For payments done through credit/ debit cards or net banking, the refund will be processed to the same account from which the payment was made within 2 – 5 business days from the date of us receiving the products back. It may take an additional 2-3 days for the amount to reflect in your account.

Returns, Replacements and Refunds

How do I return an order purchased from Aarogya India?

Aarogya India offers its customers an easy return policy, wherein you can raise a return/exchange request of a product within a period of 5 days of receipt of its delivery. In case you have received a defective product, we request you to raise a return/exchange request of the said product within a period of 5 days from the date of receipt of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order. A full refund will be initiated if the package is opened and returned within 5 days of its delivery.

Under what conditions will a return of a product not be accepted?

Returns of products will not be accepted under the following conditions:

• When a product is returned without the original packaging including price tags, original outer packaging, freebies and other accessories or if the original packaging is damaged.

• When the product’s serial number is tampered with.

• When the product’s composition is altered.

• If request is initiated after a period of 30 business days from the date of receiving the delivery.

• When the product sought to be returned is a free product provided by Aarogya India

How will I get refunded for the returned orders and how long will this process take?

How will I get refunded for the returned orders and how long will this process take?

• For payments done through credit/ debit cards or net banking, the refund will be processed to the same account from which the payment was made within 2 - 5 days from the date of us receiving the products back. It may take an additional 2-3 days for the amount to reflect in your account.

• For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 2 - 5 days from the date of us receiving the products back as well as receiving your bank details on e-mail. It may take an additional 2-3 days for the amount to reflect in your account.

Refund Policy

Refunds are only possible in the following cases:

(a) Cancellation of an order before being shipped; and

(b) Cases where:

• Customer refused to collect the delivery;

• Customer wasn’t available during the stipulated delivery attempts made by our logistics partner; and

• The delivery address was wrong/ unreachable.

For scenario (b), we will process the refund after receipt of the product from our logistic provider.

All refunds will be processed based on the mode of payment used by you while placing the order. Orders paid by credit/ debit card will be refunded by credit card to the credit/ debit card within 8-9 days from the date of receiving your products back from the logistics provider and the refund will reflect in the next statement. Orders placed by net banking accounts will be credited back to the same bank account within 8-9 days days from the date of receiving your products back from the logistics provider.

Notification of changes in the Cancellation, Returns and Refunds Policy

We keep our Cancellation, Returns and Refund Policy under review to make sure it is up to date and accurate. Any changes we make to this Policy in the future will be posted on this page. We reserve the right to change or update this Policy at any time without any prior intimation to you. Such changes shall be effective immediately upon posting on our Website. You are required to review the Policy regularly to keep yourself abreast of the changes, if any.

Contact Information

In the rare case that you are not satisfied with the quality of our customer support service, we welcome you to drop an email to info@aarogyaindia25.com so as to allow us to look into the issue and address the same on a case-by-case basis.

CONTACT INFO :

Call Us At : 0120 - 4255713

 EMAIL : info@aarogyaindia25.com

Head Address : LM25 AAROGYA INDIA PRIVATE LIMITED E-23, Sector 63, Noida Gautam Buddha Nagar, 201301, Uttar Pradesh